The Guest Speaker this week is Harvey McChesney III, president of
McChesney Associates and a principal of the Metapro Excellence Institute. He has extensive
experience teaching methods training and presentation skills, team building, facilitation
skills, and structured problem solving. As a trainer and management consultant, Harvey
assists organizations in the establishment of a team based approach to identify,
prioritize, integrate, and manage strategy driven initiatives for competitive success.
Harvey will be presenting “Learn to Listen – to Learn.” Just because
you’re talking, does not mean I’m listening. The skill of listening is taken for
granted by nearly everyone. Active listening is not hard to do but it does require
concentration and a conscious effort. In today's world of rapid change and greater use of
teams to resolve problems or take advantage of opportunities, our ability to effectively
listen is becoming increasingly important for success. We must be able to hear what
someone else is saying and understand the entire message. That includes what is meant by
the specific words used, by the emotions behind the words, and even an understanding of
what is not said. Through the use of active listening that we can increase our individual
and team productivity.
This interactive workshop will explore why good listening skills are so important and
identify the key elements that must be included for successful active listen. The
techniques for paraphrasing -- to close the loop in active listening -- will also be
defined. Finally, all participants will have an opportunity to internalize their learning
in an interactive listening and paraphrasing exercise. The exercise concludes with a
discussion of observations to reinforce the learning. In this session, you will:
Discover
what active listening is and why good listening skills are
key
elements in the pursuit of continuous improvement.
Find
the roadblocks that make effective listening so hard
Learn
how to paraphrase someone else's words and enhance the
two-way
communication.
Practice
active listening and paraphrasing skills in an
interactive
exercise.
4585 Court Street
Coplay, PA 18037
610-799-0744
h.mcchesney@worldnet.att.net
Training You To Help Yourself
We develop and deliver customized training and education to provide the enabling skills
you need for effective continuous improvement and organizational change. These two, three,
or four-day courses are customized to meet your unique requirements.
There has been a significant expansion in the use of teams to address business problems
and opportunities. Learn how to increase effectiveness of team members, facilitators,
presenters, system implementers, and trainers. We focus on presentation and training
skills as well as team skills that are so vital to successful teamwork.
Presentation And Training Skills
These interactive, fast-paced workshops are designed to provide participants with a
proven successful methodology for adult education and training. Participants will be
involved in self-assessments and take part in team activities. Individuals present
training sessions for a hands-on application of the knowledge learned. Subject matter
covered may include adult learning environments, training methods, pre-training planning,
interpersonal behavior patterns, learning styles, communication skills, questioning and
listening techniques, difficult situations, and presentation skills. All courses are
customized to meet your unique requirements and participants receive a comprehensive
workbook as well as a videotape of their practice sessions.
Team Skills
These intensive workshops focus on the skills fundamental to successful team
operations: effective facilitation techniques, meeting skills, a problem solving action
methodology, and team tools to collect, analyze, and interpret facts in support of data
driven decision making. Each participant receives a comprehensive workbook as a continuing
reference manual.
Harvey McChesney, III, CPIM, is president of McChesney Associates and a
principle of the Metapro Excellence Institute. He has extensive experience teaching
training methods and presentation skills, team building, facilitation skills, and
structured problem solving. As a trainer and management consultant, Harvey assists
organizations to establish a team based approach to implementation of strategy driven
initiatives for competitive advantage.
Harvey accumulated twenty years of experience in industrial/manufacturing engineering,
facilities design and start-up, systems definition and installation, productivity
improvement, and project management. He received a B.S. in Industrial Engineering from
Lehigh University and is certified in Production and Inventory Management (CPIM) by APICS
-- The Education Society for Resource Management. He has served on the APICS Board of
Directors, led the team that revised the APICS Train the Trainer materials, and developed
the Learning Dynamics for Instructors course. He is also a qualified instructor of both
courses.
